OffenderWatch User Support
Already a law enforcement customer? Talk to a Human.
You’re not going to get a ridiculously long phone menu when you call us. Your email isn’t going to the inbox abyss. At OffenderWatch, we provide the exceptional support we’d want to experience ourselves.
Our friendly Help Team is standing by to speak with you Monday through Friday, from 7am to 7pm, Central Time. Just give us a call at 888-Watch12 or 985-871-8110. After hours, please leave a message or submit a ticket below, and we’ll get right back with you.
Some frequently asked questions
How do I reset my password?
Please call support between 7AM and 7PM Central Time to reset your password 985-871-8110. We cannot create or add a new user. That needs to be done by your agency Offenderwatch Admin.
How can I download OffenderWatch?
If you already have OffenderWatch 3.0 or later, it should automatically update with new releases. Otherwise,
- Please Click Here to Download OffenderWatch.
- You will need to login to the secure file system using your OffenderWatch Username and Password) to begin the OffenderWatch download.
If you don’t already have an OffenderWatch login and password, please contact your agency OffenderWatch administrator.
How do I keep my maps and protected sites up to date?
Here are instructions for the person who has can provide map data to us: GIS Resources – OffenderWatch
How do I prepare for a hurricane, flood, fire, or other disaster?
There are several things you can do to inform your registrants and to prepare before the event.
DURING & AFTER
We can also recommend procedures to continue operation of the registry during and immediately following a disaster. Read more about Monitoring Sex Offenders During a Natural Disaster – OffenderWatch
Need more? You can always consult your account manager or call us directly at 888-WATCH12.