1-888-928-2412 [email protected]

OffenderWatch User Support

Already a law enforcement customer? Talk to a Human.

You’re not going to get a ridiculously long phone menu when you call us. Your email isn’t going to the inbox abyss. At OffenderWatch, we provide the exceptional support we’d want to experience ourselves.

Call 888-WATCH12

Our friendly Help Team is standing by to speak with you Monday through Friday, from 7am to 7pm, Central Time. Just give us a call at 888-Watch12 or 985-871-8110.  After hours, please leave a message or submit a ticket below, and we’ll get right back with you.

Some frequently asked questions

How do I reset my password?

Please call support between 7AM and 7PM Central Time to reset your password 985-871-8110.  We cannot create or add a new user.  That needs to be done by your agency Offenderwatch Admin.  

How can I download OffenderWatch?
You must be an authorized user wtihin your agency to use OffenderWatch.  Unauthorized use of this system is prohibitied and may be subject to criminal and/or civil penalties. OffenderWatch may be monitored, recorded, and subject to audit (use of OffenderWatch indicates consent).  

If you already have OffenderWatch 3.0 or later, it should automatically update with new releases. Otherwise, 

  1. Please Click Here to Download OffenderWatch.
  2. You will need to login to the secure file system using your OffenderWatch Username and Password) to begin the OffenderWatch download.

If you don’t already have an OffenderWatch login and password, please contact your agency OffenderWatch administrator. 

How do I keep my maps and protected sites up to date?
It is important to keep your agency protected sites and address files up to date. OffenderWatch Admins or someone who handles the maps for your agency should provide these data annually to OffenderWatch.  We will load the data for your agency. 

Here are instructions for the person who has can provide map data to us: GIS Resources – OffenderWatch

How do I prepare for a hurricane, flood, fire, or other disaster?
OffenderWatch has your data already being backed up daily for you in multiple hardened and secure facilities around the country.  


There are several things you can do to inform your registrants and to prepare before the event.

Read how other agencies handle natural disasters.  

Download Our SOR Disaster Preparation Checklist.


We can also recommend procedures to continue operation of the registry during and immediately following a disaster.  Read more about Monitoring Sex Offenders During a Natural Disaster – OffenderWatch

Need more?  You can always consult your account manager or call us directly at 888-WATCH12. 

Where can registered sex offenders update their information online?
If your agency has provided OffenderWatch Express Check-In to your offender population, you can direct them here:  OffenderWatch Express Check-in

Don’t have OffenderWatch Express Check-In?  Read more about OffenderWatch Express Check-in.  Then contact us. 

Check the system status.

We work hard to ensure all our services are available and have great response times.


OffenderWatch Core Systems

Montastic status badge

External Systems and Interfaces

Montastic status badge

Prefer to submit a ticket online? Sure thing.

Tell us how we can help you using the short form below.  This information goes directly to our help desk and is tracked. We will get right back to you.