Support & Training

Software Support


As your partner in public safety, we’re here for you. Our support staff is available during standard office hours (7 AM – 7 PM CST). After-hours phone support is available 24/7 at 888-Watch12 or 985-871-8110. Or email us at

Staff Training

Regional Training

Our professional staff provides annual on-site OffenderWatch user training in most states. This in-person training is tailored to each state’s processes and statutes. For more information, please contact your OffenderWatch territory manager or email

Live Online Training

Each month we offer FREE live webcasts for the new user and advanced training for those who want to get the most from OffenderWatch. This is an interactive training taught by our experts. OffenderWatch users are encouraged to stop in for a refresher, learn what’s new in OffenderWatch, and bring your questions!

OffenderWatch Basic Training

2 PM Central Standard Time, Second Tuesday of Each Month

Get Access 

OffenderWatch Advanced Training

2 PM Central Standard Time, Third Tuesday of Each Month

Get Access 

Staff Training Videos

Click on the training video links below. Then enter your name, email and agency to get started. We also host free quarterly webinars for our partners.